Unfortunately, without a premium plan, we were unable to find any contact numbers for SpiderOak. However, it is also possible to submit a support request via an online form on the website. If you need to troubleshoot any issues with the platform, you will likely find the answer on the support website. There are many how-to articles and tutorials on topics, ranging from setup to restoring data and resolving syncing problems. Like all top cloud storage platforms, SpiderOak One Backup enables customers to make use of an extensive support website. We received a reply to our request in just under 12 hours (Image credit: SpiderOak) This is a more secure way of sharing files on the internet, and almost guarantees your files will only be seen by the intended recipient. Share Room meanwhile is a web-based interface that enables users to share files via temporary, self-destructing links. While this might still result in the loss of some recently updated files, it certainly beats a total loss of your files and photos. If you become the unfortunate victim of a malware attack or other type of cybercrime, the Point in Time Recovery feature will help you restore your cloud storage account to a time before the malware or ransomware infected your drive. Like all great data recovery tools, this feature won’t be helpful until it saves the day. This isn’t a surprise, however, as SpiderOak One is primarily a consumer-oriented product. Unfortunately, we’re also somewhat disappointed by the lack of business or team-specific features. SpiderOak isn’t the most feature-rich cloud storage platform, but it covers all the most important bases, such as file sharing, drag-and-drop functionality, and file thumbnails. *Important Note: Currently both the administrator for the team as well as the end user attempting to join the team need to be online ***initially*** for the encryption key exchange in order to access the team.Although not rich in features, SpiderOak nails the fundamentals (Image credit: SpiderOak) After checking, the Recovery Phrase is saved, click 'Yes, I saved it'. This is a final check to make sure you have the Recovery Phrase correctly recorded. On the next screen please double check that you have saved your Recovery Phrase somewhere. After recording the Recovery Phrase, click the Continue button. You can highlight the text of the Recovery Phrase and use a keyboard shortcut to copy, or simply click the Copy button.
It is essential that you record your Recovery Phrase somewhere safe so you can retrieve it in the future if needed.
It should never be shared with another CrossClave user.Īs noted on the screen, SpiderOak cannot retrieve your Recovery Phrase if you forget it. This is the only time when you will be presented with the Recovery Phrase, so please be sure to record it somewhere safe. Your Recovery Phrase is very important! You can use the Recovery Phrase if you need to install CrossClave on a different computer or reinstall after a system upgrade. Your Recovery Phrase is a long string of English words separated by spaces.
Spideroak tutorial password#
This is essentially the password for your CrossClave account.
Spideroak tutorial code#
If you do not have this Invite code you will need to contact the owner of the team you are trying to join to request the code.Īfter entering the Team Invite Code, if successful, you'll be presented with a Recovery Phrase. This code will be a string of English words. This code is generated by the team owner and should be given to you to enter. You will be prompted for a team invite code.
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